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Cancellation,Exchange and Refunds
We always put our efforts and committed to supply the qualitative & fresh products to our customers. However, if you are not satisfied with any of our product(s), you can cancel the consignment and demand refunds.
You can cancel or modify your order over phone call to the customer care number. But once the order is dispatched, it cannot be cancelled.
Our customers can return the product(s) during delivery if they are not satisfied with the quality or freshness of the product. And the adjustments to your order value will be done accordingly. As our products are perishable in nature, please check the quality of product during delivery, and if at all you are not satisfied, you could return to our delivery boys and the billed amount will be adjusted on the spot.
How can I cancel my order ?
You can cancel your order any time you wish before the cut-off time. In order to cancel the order please contact our customer support team at +91-6260584775.
Can I cancel individual items in my existing order ?
You can cancel individual items in your order till the cut off time. In case the cut off time is passed, you can return the items at the time of delivery.
Would you accept returns if the item is found to be defective ?
We follow a no questions asked returns policy. Please call our customer care within 48 hours of delivery. We shall arrange for a pick up and a full refund as per our refund policy.
Upto what time can I file for a return ?
Product Category | Returns policy if product not damaged |
Non-food items | Please call within 48 hours of delivery |
Packaged food | Please call within 48 hours of delivery |
Bread | Returns only at point of delivery |
Dairy | Returns only at point of delivery |
Fruits & Vegetables | Returns only at point of delivery |
How will I get my money back in case of cancellation/returns ?
You get it returned to the credit card/debit card/netbanking account that you used during the transaction. For COD transactions, please contact our customer care we will arrange for a netbanking transfer into your account.
How long does it take to process a refund ?
We usually process the refund within 3 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank.
